We Are Here For You
Whether you have a question about your purchase, need help accessing your content, or simply want to reach out, we are here. You will always hear back from a real person.
Email Us
The best way to reach us is by email. We respond to all messages within 48 hours, usually sooner.
Purchase or Access Issues
If you have purchased a product and are having trouble accessing it, please email us with your order confirmation and we will sort it for you personally as quickly as possible.
Refund Requests
We offer a 30-day satisfaction guarantee on all products. If you would like a refund, email us at support@shelteredsisters.com with your order details. No lengthy explanations needed.
Community
If you are a member of The Private Circle and need help with your membership, please email us or post in the community and we will assist you.
Media and Collaborations
For media enquiries, speaking opportunities, or collaboration requests, please email us at support@shelteredsisters.com with the subject line Media Enquiry.
A Note From Us
We know that reaching out can feel difficult when you are going through something painful. You do not need to explain yourself fully in your first message. Just say hello and tell us what you need. We will take it from there.
You are safe here.